FAQ
Frequently asked questions
Straight answers about what Bossy does, what it costs, and how your team's data is handled.
Getting started
What is Bossy?
Bossy is an operations platform for frontline, multi-location businesses. Tasks come with verification built in — photo proof or manager sign-off, not just a checked box — and connect to recurring checklists, shift scheduling with a time clock, inventory, cascading goals, and team messaging, so you can see that the work actually got done.
Is there a mobile app?
Yes. Bossy is on the App Store for iOS and on Google Play for Android, and the same product runs in any modern browser, so your team can mix phones, tablets, and desktops.
What languages does Bossy support?
Bossy is available in English and Spanish (US) — the product, notifications, and emails, not just the website.
Is there a free plan?
Yes. The Free plan covers your first 10 users, with tasks, assignments, and the verification queue included. Paid plans add features — not user caps — so adding one more teammate never locks you out. Current prices are always on the pricing page.
Pricing & billing
How does pricing work?
Plans differ by features, not user limits. Each paid plan is a monthly base price that covers a set number of users, plus a small per-seat price for users above that, and each additional location is half off the base price. The pricing page always shows the current numbers.
Can I pay through Shopify?
Yes. Install Bossy from the Shopify App Store and the whole platform is one flat $79/month, billed through your Shopify account. Annual billing gives you two months free, and every install starts with a 14-day free trial.
Shopify integration
What does the Shopify integration do?
When an order is paid, Bossy builds a picking job for it — one line per mapped item and the checklist your team follows to pack it. Stock is reserved the moment the order lands, converted into real movements when the job is completed, and the recalculated availability is pushed back to Shopify. Variants you don't map are simply left alone.
Does Bossy see my customers' personal information?
No. For Shopify App Store installs, buyer names, email addresses, phone numbers, and addresses are excluded at the source — Bossy's webhook subscriptions omit those fields, so Shopify never sends them to us. Your jobs reference the order number instead.
Security & privacy
How is my data protected?
Every record is scoped to your organization and enforced at the database layer with row-level security, so one business can never see another's data. Traffic is encrypted in transit, data is encrypted at rest, accounts can add two-factor authentication, and sensitive administrative actions are recorded in an append-only audit log.
Can employees request their data?
Yes, through their employer. For a team's workspace data the employer is the controller and Bossy is the processor, so requests to access, correct, or delete that data generally go to the employer — and we support them in responding.
Support
How do I get help?
Open Settings → Support in the app for help articles, guided tours, and support tickets answered directly by the Bossy team. You can also email us at support@bossyhq.com.